Shipping policy

Shipping Methods:

Domestic Shipping: We offer shipping within the United States using trusted carriers. Shipping options, costs, and estimated delivery times will be provided during the checkout process.

International Shipping: For customers outside the United States, we also offer international shipping options. The shipping rate will be $25. Please note that international shipments may be subject to customs fees, taxes, and import duties, which are the responsibility of the recipient.

Order Processing Time:

Orders are typically processed within 7 business days from the date of purchase. Custom or personalized products may require additional processing time, as specified in the product description.

Shipping Time:

Estimated Delivery Time: Estimated delivery times vary based on your location and chosen shipping method. Please refer to the shipping options provided during the checkout process for more information on expected delivery times.

Delays: While I make every effort to deliver your order promptly, please note that unforeseen circumstances such as extreme weather conditions or carrier-related issues may result in shipping delays. I appreciate your understanding in such situations.

Tracking Order:

Once your order has been shipped, you will receive a tracking number and a link to track your shipment. You can use this information to monitor the status and location of your order.

Delivery Address:

Please ensure that the delivery address you provide is accurate and complete. We are not responsible for orders that are misdelivered due to incorrect or incomplete address information.

Shipping Costs:

Shipping fees are calculated based on the weight of your order, your location, and the chosen shipping method. These costs will be presented to you during the checkout process.

Contact:

If you have any questions or concerns regarding shipping and delivery, please contact our customer support team at artemage.gallery@gmail.com. We are here to assist you and provide any necessary information to make your shopping experience as smooth as possible.

Return policy

Changes to this Policy:

We may update this Shipping and Delivery Policy as needed. Any changes will be posted on our website, and the revised policy will apply to all orders placed after the effective date.

Cancellation:

Order Cancellation: You may cancel an order within 24 hours of placing it, provided the order has not been processed or shipped. To cancel an order, please contact our customer support team at artemage.gallery@gmail.com as soon as possible.

Custom or Personalized Orders: Orders for custom or personalized products may have different cancellation terms. Please refer to the product description or contact us for specific cancellation information.

Refund:

If you cancel an order within the allowed timeframe, you may be eligible for a full refund. Refunds will be processed using the original payment method. Please allow 7 business days for the refund to reflect in your account.

Returns:

All sales are final and no returns will be acceptable. However, all artworks are insured against loss and damage in transit.